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    Livestream FAQ

    02.03.15

    Q: What kind of Internet connection do I need to view a Livestream channel?
    A: We recommend viewing Livestream from a wired connection with a download bandwidth of at least 700Kbps. However you may require higher speeds if the channel producer is encoding at a higher bitrate. To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on WiFi and mobile internet), so running 3 tests is recommended. As a general rule your download bandwidth must be greater than the bitrate of the channel you’re trying to view.

    Q: Does my browser require any plug-ins?
    A: Always use the latest version of Adobe Flash. Check your version of Adobe Flash (and upgrade if necessary) at the following link: http://www.adobe.com/software/flash/about/ We recommend upgrading to the latest version of Java: http://www.java.com/en/download/index.jsp

    Q: How do I participate in chat?
    Click on the chat window and login to Facebook or Twitterto participate in the livechat.

    Q: How do I watch a channel in full screen?
    A: Move your mouse over the Livestream Player and click the “Full” button to enter Full Screen mode.

    Q: Can I view Livestream on a mobile device?
    A: You can view Livestream through our free Apple iOS Livestream app and from many other mobile devices. If the channel you’re trying to watch isn’t mobile compatible, you may run into bandwidth issues. Connect via WiFi if possible. Note that Livestream app users can view on-demand content, while other devices are limited to live broadcasts.

    Q: Where can I find the archived videos?
    A: The link to archived videos appears directly underneath the livestream player. You cannot miss it. Here is exactly what it looks like:

    Screen Shot 2015-02-04 at 11.08.03 AM

    **Before the event, please update your Internet browser to the most recent version.

    For additional help, please check additional resources here: http://help.livestream.com

    If those resources do not answer your questions or you want to provide feedback on your livestream experience, please do ONE of the following:

    1) Tweet using the hashtag #ifhelp
    2) Comment on the thread with #ifhelp in the IF:Local Facebook Group
    3) Email [email protected] There will be an auto-response with various resources. We will be slower to respond to these email requests.

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